This policy covers subscriptions to Indeza VCloud bought from Indeza Global LLP, including payments made through Razorpay or by bank transfer.
1. Free trial
New companies can try Indeza VCloud free for [trial length — to be confirmed]. You are not charged during the trial, and nothing is billed unless you choose a paid plan.
2. Cancelling a subscription
- You can cancel at any time by emailing support@indezaglobal.com from the account owner's email address.
- Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then.
- Before the period ends you can ask for an export of your data.
3. Refunds
- Monthly plans: [monthly plan refund rule — to be confirmed]
- Yearly plans: [yearly plan refund rule — to be confirmed]
- Duplicate or incorrect charges: refunded in full once confirmed.
- Customisation work: follows the terms in the quotation you accepted.
4. How refunds are paid
Approved refunds are paid to the original payment method within[refund processing time — to be confirmed]. Your bank or card issuer may take a few more days to show the credit. Bank-transfer payments are refunded to the account they came from.
5. How to ask for a refund
Email support@indezaglobal.com with your company name, the invoice number and the reason. We reply to every request.
6. Contact
Indeza Global LLP, Kochi, Kerala, India — support@indezaglobal.com.