1. About these terms
These terms govern your use of Indeza VCloud (the "service"), a cloud business-management (ERP) service atvcloud.indeza.in operated by Indeza Global LLP, Kochi, Kerala, India(LLPIN [LLPIN — to be confirmed]; registered office [registered office address — to be confirmed]). By creating an account or using the service you agree to these terms. If you accept them for a company, you confirm you are authorised to bind that company ("you").
2. The service
Indeza VCloud provides software for sales and CRM, inventory and warehouses, finance and accounting, HR and attendance, purchasing, support and related functions. The modules, user limits, branch limits and company limits available to you depend on your plan, as shown on our pricing page.
3. Accounts
Give us accurate information and keep it up to date. Keep login details secure. You are responsible for the users you add and everything done under your account. Tell us promptly atsupport@indezaglobal.com if you suspect unauthorised access.
4. Free trial
New companies may start with a free trial of [trial length — to be confirmed]. At the end of the trial you need a paid plan to keep using the service.
5. Plans, fees and payment
- Plans are billed monthly or yearly, in advance, in Indian rupees unless we agree otherwise in writing.
- Prices exclude taxes. GST and any other applicable taxes are added at checkout.
- You can pay by card, UPI or net banking through Razorpay, or by bank transfer arranged with us.
- You can move between plans from your account settings. Changes to price or limits apply from your next billing period unless we tell you otherwise.
- Larger customisation work is quoted and billed separately.
- Refunds and cancellations are covered by our refund & cancellation policy.
6. Your data
You own the data you put into the service. You give us permission to host, process and back it up only as needed to provide and support the service. Our privacy policy explains how we handle personal data. You are responsible for having the right to store the data you enter, including your customers' and employees' personal data.
7. Acceptable use
You must not:
- break the law, or use the service to send spam or unlawful messages (including over WhatsApp, SMS or email);
- try to access other customers' data or bypass security or plan limits;
- upload malware or overload the service; or
- resell or copy the service without our written agreement.
8. Third-party services
Some features connect to services we do not control, such as payment gateways, WhatsApp Business, email and SMS providers, accounting software, GST and e-invoicing services, biometric devices and AI providers. Their own terms apply to your use of them, and we are not responsible for their availability or actions. AI-generated content can be wrong; review it before relying on it.
9. Compliance outputs
The service helps you prepare tax invoices, e-invoices, e-way bills, payroll and statutory reports. You remain responsible for checking them and for what you file with any authority.
10. Availability and support
We work to keep the service available and secure, but we do not promise it will be uninterrupted or error-free. We may carry out planned maintenance and will try to give notice of it. Support hours and channels:[support hours and channels — to be confirmed].
11. Intellectual property
We own the service, its software and its content. You get a non-exclusive, non-transferable right to use it for your internal business during your subscription. If you suggest a feature, we may build it into the service for all customers.
12. Confidentiality
Each of us will keep the other's non-public business information confidential and use it only for this agreement.
13. Disclaimers and liability
Except as stated in these terms, the service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, or for loss of profit, revenue or data, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose.
14. Suspension and termination
You can cancel at any time as described in our refund & cancellation policy. We may suspend or close an account for non-payment or serious breach of these terms, after notice where reasonable. After closure you can ask for an export of your data for a limited period, after which it is deleted as described in our privacy policy.
15. Governing law
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of[courts with jurisdiction — to be confirmed].
16. Changes
We may update these terms. We will post the new version here and, for material changes, tell account holders by email before they take effect.
17. Contact
Indeza Global LLP, Kochi, Kerala, India — support@indezaglobal.com.