After the sale
Service contracts
Record AMC and service agreements with their terms and renewal dates.
Tickets
Log customer issues, assign them to your team and track them to resolution.
Customer services
Keep a history of every service delivered to each customer.
Projects and tasks
Plan projects, break them into tasks and follow progress.
Timesheets
Record time against projects and tasks to see where effort goes.
Project costing
Compare project costs against billing in the finance module.
One view of the customer
Because support lives in the same system as sales and finance, your team can see what a customer bought, what they owe and what they have reported before they pick up the phone.
Common questions
Can tickets be linked to a contract?
Yes. Tickets and services are recorded against the customer, so contract terms are in view when your team responds.
Can I bill for service work?
Yes. Service products can be invoiced like any other item, and project costs flow into project costing.
Is there an SLA tracker?
Tickets carry status and priority so you can track response; ask us about your specific SLA needs.
Give your service team the full picture
See a ticket, contract and invoice side by side in a short demo.